Shipping Policy

COSTS & DESTINATIONS

Thanks for shopping with livall.com International shipping might experience delay due to natural disasters or bad weather. to keep track of your order, contact user@livall.com so we can provide you the order's tracking number.

Currently, we can only ship to the US. Please note that all of our products are tax-included in all 49 state and you do not need to pay additional taxes when purchasing from the US online store.

 

SHIPPING TIME

Regular Shipping


Country
Processing Time
Shipping Time
Shipping Cost
Courier
US 2-5 working days 7-12 working days

Free

 FedEx / UPS / Canpar / Purolator

Expedite Shipping


Country
Processing Time
Shipping Time
Shipping Cost
Courier
US 2-5 working days 5-7 working days

Under $15: No

Order $15.01-$200.00: 9.50 USD

Order $200.01-$300.00: 29.00 USD

Order $300.01-$400.00: 49.00 USD

Over $400.01: 99.00 USD

 FedEx / UPS / Canpar / Purolator

 

Regular Shipping: Total Delivery Time = Processing Time + Shipping Time(depending on your location) = 9-17 working days

Expedite Shipping: Total Delivery Time = Processing Time + Shipping Time(depending on your location) = 7-12 working days

 

Order Processing Time

  • It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.
  • Generally, orders are shipped within 2 working days of order confirmation/payment. Orders made on the weekends might experience delay.
  • Our warehouse only operates on Monday – Friday during standard business hours, except on holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

 

Shipping costs

The shipping cost is automatically estimated based on the order amount and specific delivery area, with the shipping cost ranging from $0 to $99.

Shipping courier

Normally we use the following express delivery: FedEx / UPS / Canpar / Purolator

 

SHIPPING AREA

  • Shipping Area (49): Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Washington DC, Florida, Georgia, Idaho, Illinois, Indiana,Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming
  • Non-shipping areas (13): Alaska, American Samoa, Micronesia, Guam, Hawaii, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, U.S. Virgin Islands, Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific

 

TRACKING

  • You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours (Click Here to Track Your Order). Please note: This may take longer during events or holidays.
  • Tracking information may take 48 to 72 hours to update.
  • If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.

 

EXCEEDED DELIVERY TIME

  • Shipping may be subject to delays due to carrier delays, adverse weather conditions, supply constraints, high shipment volumes, or labor shortages. If your order is delayed, please contact us via email user@livall.com and we will verify the situation with the shipping company in time. Thank you for your understanding and support.

 

ORDER CANCELLATIONS AND CHANGES

  • Before shipping:

    Order Cancellation / Change of Address / Replacements and Exchanges: NO charge

  • After shipping:

Please note! We cannot modify, block or cancel orders that have already been shipped.
If you refuse delivery and the order is returned to our facility, we will treat it as a return.
In this case we will refund the purchase price to your original payment method and we will deduct shipping costs if included, so please confirm the shipping address before placing your order.

 

ABOUT TAX

In seldom cases, orders may be charged the customs fees by your government, not our site, you will be responsible for the charges. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs fees, duties, and taxes.

 

CONTACT US

Address: 4th Floor, Building 8, No. 919 Huawei Road, Xiangzhou District, Zhuhai City, Guangdong Province, China 519075

Telephone number: (+86) 400 8933 338    (+86) 0755-25859855    (+86) 199 3703 1749

Business Cooperation:  sales@livall.com

User Experience:  user@livall.com

Mon to Fri: 9am-6pm(PST)

This is not the return address, contact us by mail and get the return address please.